Frequently asked questions about the Stim invoice

The information on the invoice is incorrect - how do I notify you of the changes?

You can do this by logging in to My Pages. Click "Manage licenses" in the menu and adjust.

Where do I find price list, terms and conditions?

Complete price lists, terms and conditions can be found here (in Swedish).

How do I read an invoice from Stim?

Customer number At the top of your invoice you can see your customer number and invoice number. Feel free to have these on hand when you contact customer service.

Price-based information Under "Description", you see which price-based information the invoice amount is based on, which venue it refers to and which music license the invoice refers to.

OCR number To pay the invoice, an OCR number is always required. The OCR number can be found at the bottom right of the last page of the invoice and it consists of ten digits. There you will also find information about the invoice due date and invoice amount.

How can I avoid the invoice fee?

Switch to email invoice by changing your invoice format on My Pages or register for e-mail invoice here.

I have received an invoice for my summer activity now in the winter, why is that?

Normally we bill in advance and the period listed on the invoice is the next three or six months. It does not mean necessarily that the business is running throughout the period, but that you have permission to use music during this period. The key to your price to be correct, is the number of open days per year, which is specified on the invoice.

How do I terminate my STIM license?

If you terminate your license, you may no longer use any of the music STIM represents in your business. If you still need to terminate your license, it must be done at least one week before a new calendar quarter begins, the notice periods can be found here. To end a license, log in to My pages and click on "Manage licenses" in the menu.

If you click on the links below, you will find answers to more common questions:

• Do I need a STIM license when I use Spotify at my business?
• Do I need to pay STIM if I have a TV at my business?
• What is the difference between STIM and SAMI?
• Why do I need to pay STIM?

Still haven't find the answer you were looking for? Feel free to contact our customer service at any time and we will help you out.